Refund and Returns Policy

1. Scope

Our offer is aimed exclusively at entrepreneurs. An entrepreneur is a natural or legal person or a partnership with legal capacity who, when concluding a legal transaction, acts in the exercise of their commercial or independent professional activity. We do not enter into contracts with consumers. The following terms and conditions apply to all orders via our online shop. If the entrepreneur uses conflicting or supplementary general terms and conditions, their validity is hereby contradicted; They only become part of the contract if we have expressly agreed to this.

2. Contractual partner, conclusion of contract, correction options

The purchase contract is concluded with Pablosec Solutions Limited

The presentation of the products in the online shop does not represent a legally binding offer, but rather a non-binding online catalog. You can first place our products in the shopping cart without obligation and correct your entries at any time before sending your binding order by using the information provided for this in the ordering process and use the correction aids explained. By clicking the order button, you are making a binding offer for the goods contained in your shopping cart. Confirmation of receipt of your order will be sent by email immediately after you submit the order.

We will accept your offer within two days

  • we issue a declaration of acceptance in a separate email or
  • If necessary, the payment transaction is carried out by our service provider or the selected payment service provider. The time when the payment transaction is carried out depends on the payment method selected (see under “Payment”).

The alternative that is relevant to you depends on which of the listed events occurs first.

3. Contract language, contract text storage

The language(s) available for concluding the contract: English

We save the contract text and send you the order data and our general terms and conditions in text form. For security reasons, the contract text is no longer accessible via the Internet.

4. Delivery conditions

Shipping costs may apply in addition to the stated product prices. You can find out more about any shipping costs that may apply in the offers.

5. Payment

The following payment methods are generally available to you in our shop:

Debit Card /Credit card
You provide your credit card details during the ordering process. Your card will be charged immediately after you place your order.

In order to be able to pay the invoice amount via the payment service provider PayPal (Europe) S.à rl et Cie, SCA, 22-24 Boulevard Royal, L-2449 Luxembourg (“PayPal”), you must be registered with PayPal and log in with your access data legitimize and confirm the payment order. The payment transaction is carried out by PayPal immediately after placing the order. You will receive further information during the ordering process.

PayPal can offer registered PayPal customers selected according to their own criteria additional payment options in the customer account. However, we have no influence on offering these modalities; Further individually offered payment modalities affect your legal relationship with PayPal. Please see your PayPal account for more information.

The invoice will be send the next 14 days after receipt the payment by the payment method specified in the invoice. We reserve the right to only offer purchase on account after a successful credit check.

6. Right of withdrawal

Consumers have the statutory right of cancellation, as described in the cancellation policy. Entrepreneurs are not granted a voluntary right of withdrawal.

7. Retention of title​​​​​​​

The goods remain our property until full payment.
The following also applies to entrepreneurs: We reserve ownership of the goods until all claims from an ongoing business relationship have been settled in full. You may resell the reserved goods in the ordinary course of business; You assign all claims arising from this resale to us in advance – regardless of whether the reserved goods are combined or mixed with a new item – in the amount of the invoice amount, and we accept this assignment. You remain authorized to collect the claims, but we may also collect claims ourselves if you do not meet your payment obligations. We will release the securities to which we are entitled at your request to the extent that the realizable value of the securities exceeds the value of the outstanding claims by more than 10%.

8. Transport damage​​​​​​​

The following applies to consumers: If goods are delivered with obvious transport damage, please report such errors to the delivery person as soon as possible and please contact us immediately. Failure to make a complaint or contact us has no consequences whatsoever for your legal claims and their enforcement, in particular your warranty rights. However, they help us to be able to assert our own claims against the carrier or the transport insurance company.

The following applies to entrepreneurs: The risk of accidental loss and accidental deterioration passes to you as soon as we have delivered the item to the freight forwarder, the freight carrier or the person or institution otherwise designated to carry out the shipment.

9. Warranty and guarantees​​​​​​​

9.1 Liability for defects

Unless expressly agreed otherwise below, the statutory liability law applies.

The following restrictions and shortened deadlines do not apply to claims due to damage caused by us, our legal representatives or vicarious agents

  • in case of injury to life, body or health
  • in the event of intentional or grossly negligent breach of duty or fraud
  • in the event of a breach of essential contractual obligations, the fulfillment of which is essential for the proper execution of the contract and on whose compliance the contractual partner can regularly rely (cardinal obligations)
  • as part of a guarantee promise, if agreed, or
  • as far as the scope of application of the Product Liability Act is opened.

Restrictions on entrepreneurs

For entrepreneurs, only our own information and the manufacturer’s product descriptions, which were included in the contract, are deemed to be an agreement regarding the quality of the goods; We assume no liability for public statements made by the manufacturer or other advertising statements. For entrepreneurs, the limitation period for claims for defects in newly manufactured items is one year from the transfer of risk.

9.2 Warranties and Customer Service

Information about any additional guarantees that may apply and their exact conditions can be found with the product and on special information pages in the online shop.

Customer service: You can reach our customer service for questions, complaints and objections Monday to Friday from 8 a.m. to 5 p.m. on the telephone number +35319682509 and by email at [email protected]

10. Liability​​​​​​​

We always have unlimited liability for claims due to damage caused by us, our legal representatives or vicarious agents

  • in the event of injury to life, body or health,
  • in the event of intentional or grossly negligent breach of duty,
  • in the case of guarantee promises, if agreed, or
  • as far as the scope of application of the Product Liability Act is opened.

In the event of a breach of essential contractual obligations, the fulfillment of which is essential for the proper execution of the contract and on whose compliance the contractual partner can regularly rely, (cardinal obligations) due to slight negligence on the part of us, our legal representatives or vicarious agents, the liability is limited to the amount foreseeable at the time the contract was concluded Damage that typically has to be expected is limited.
Otherwise, claims for damages are excluded.

11. Dispute Resolution​​​​​​​

The European Commission provides a platform for online dispute resolution (OS), which you can find here . We are neither obliged nor willing to participate in a dispute resolution procedure before a consumer arbitration board.

12. Final provisions​​​​​​​

If you are an entrepreneur, irish law applies to the exclusion of the UN Convention on Contracts for the International Sale of Goods.

If you are a merchant within the meaning of the Commercial Code, a legal entity under public law or a special fund under public law, the exclusive place of jurisdiction for all disputes arising from contractual relationships between us and you is our place of business.

13. Global trade compliance.

Pablosec limited company in compliance with the U.S. Export Administration Regulations (EAR) don’t sell products to countries or regions included in the list of embargoed countries: Cuba, Iran, North Korea, Syria, and the Covered Region of Ukraine (Crimea, Donetsk, and Luhansk regions).